Cross Bay Orthopedic Privacy Policy
Last Updated on 06/30/2025
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a Support Ticket or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or turn off all cookies via browser settings. If you turn cookies off, some features may not function properly.
Customer Care information: I Consent to Receive SMS Notifications, Alerts & Occasional Marketing Communication from Cross Bay Orthopedic. Message frequency varies. Message & data rates may apply. Text HELP to +1 516-973-3337 for assistance. Reply STOP to unsubscribe.
Third-party disclosure
Do we disclose the information we collect to Third-Parties?
We disclose or provide to third parties your name, address, city, town, email, chat name, phone number.
We engage in this practice because: For customer acquisition via internet marketing and advertising.
Third-party links
We may include or offer third-party products or services on our website. These third-party sites have separate privacy policies.
Google’s advertising policies: https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google uses the DART cookie to serve ads based on prior visits. You may opt out via Google’s Ad Settings.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors, use cookies and other identifiers to track interactions and ad performance.
Opting out: You can opt out via Google Ad Settings or the Network Advertising Initiative site.
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Our Privacy Policy will be linked on our homepage or first significant page.
- Our Privacy Policy link includes the word ‘Privacy’.
California Online Privacy Protection Act
CalOPPA requires websites collecting PII from California users to post a privacy policy. Read more at: consumercal.org
You can change your personal information:
- By emailing us
- By calling us
- By chatting with us or sending a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and do not use tracking when DNT is enabled.
Does our site allow third-party behavioral tracking? Yes.
COPPA (Children Online Privacy Protection Act)
We do not market to children under 13. COPPA puts parents in control of children’s personal data.
Fair Information Practices
We follow the Fair Information Practice Principles and agree to notify users:
- Via email – within 7 business days
- Via letter – within 7 business days
- Via in-site notification – within 7 business days
We also follow the Individual Redress Principle, allowing legal action for non-compliance.
CAN-SPAM Act
The CAN-SPAM Act sets rules for commercial email and gives recipients the right to stop unwanted messages.
We collect your email address to:
- Respond to inquiries and requests
- Process orders and updates
- Send product or service information
- Continue marketing communication after a transaction
To comply with CAN-SPAM, we agree to:
- Not use false or misleading subjects or addresses
- Identify messages as ads
- Include our physical address
- Monitor third-party services for compliance
- Honor opt-out/unsubscribe requests promptly
- Include an unsubscribe link in each email
We do not disclose mobile information for promotional purposes. Opt-in consent data is never shared except for support services.
To unsubscribe from future emails, use the link at the bottom of our emails or contact crossbayorthopedics@gmail.com
Contacting Us
If you have any questions about this policy, please contact us.